W8- Process Redesign (1)

W8- Process Redesign (1)

Reference:

1. http://www.bpminstitute.org/articles/article/article/what-is-scope.html

2.  http://webs.twsu.edu/whitman/papers/ijii99muthu.pdf

[Business Process Reengineering: A Consolidated Methodology, Subramanian Muthu, Larry Whitman, and S. Hossein Cheraghi]

3. http://vimeo.com/6334982

Response:

To successfully implement BPR, scope of business process reengineering should be clearly defined. Following by triggering and executive visions and BPR project mobilization, there is a process redesign in phrase 3 methodology involving scoping, modeling, analysis, redesign and integration. 

Scoping is as follows.

First, we have to operationalize the process performance target by listing and priority. Each goal should concretely anticipate the process performance. Second, process boundaries should be well defined to explicit starts, ends, customers, inputs, outputs and triggers, which helps BPR team to collect data for phase of modeling. Third, key process issues should be identified of its strength and limitation that may affect working environment. Process issues should be known by interview and questionnaire to ask about inputs from customer, employees and external entities. Fourth, BPR team also has to understand the best practices and define the initial visions for some critical process. Initial visions should be well defined and documented. Fifth, BPR team should familiarize the skillsets of BPR software with users. Sixth, after doing all of the above process, we can outline and organize the data collection plan and collect baseline data. It is important to identify key source of data, select case category criteria, define different type of data needed, define data collection methods and collecting baseline data. A Questionnaire is a useful tool to check consistency and reliability of practice by asking few similar questions. After that, we can plan for modeling phase by gathering all of the data needed and then developing a plan for modeling.

According to BPM Institute, it emphasizes the focus of BPR in area of operation vision, system boundary, impacted areas and measure so as to successfully implement BPR.

First, it suggests to clarify the operation process and knowing whether it is important and off track process. Besides, system boundary should be clarified with begin state, inputs, stakeholders, end state, outputs to specific customers and collaborators. Also, impacted areas should be identified such as affected process, organizational units and roles, existing applications, data and technology. Integration and transition costs are also the key element to take risk of solution feasibility.  Finally, it suggests some useful measures to quantify the expected outcomes so as to evaluate the degree of success in a framework with objectives stated which should be triggered by a true accountability. However, normally this procedure is missed in many BPR projects because BPR team may lack of ability.

It is clearly seen that scope plays a key role to BPR project. However, it may be in different place in different methodology.

According to a journal suggesting a consolidated methodology, some methodologies as follows are placing scoping behind determining customer requirements. Or some places another orders into scoping such as setting direction, finding out baseline and benchmark, creating the vision as the first part.

It also suggests that the consolidated approach should place scoping right behind identifying customer driven objective. As it claimed, an intense customer focus, superior process design and a strong and motivated leadership are important elements to lead to success of any type of business corporations.

 

Besides, Hammer and Champy illustrated more about process design in structure of assess, structure, converge, plan and deploy. First, assess mean clearly define problems. While structure means stating prioritized objectives, current challenges and process models, converge includes prioritizing alternatives. Plan consists of potential problem analysis, consolidated recommendation and deployment schedule. Deploy means monitoring deployment.

To different business, different methodology may be implemented on BPR project. However, scoping in process redesign with customer based is important anyway to trigger the business success.